Privacy policy

Herbal Tribe (“Company”, “We”, “Us”, “Our”), a brand owned by Simran Yash Bhandari, operates the website https://herbaltribe.in and its mobile application (“Website/App”). We respect your privacy and are committed to protecting your personal information in compliance with Indian laws, including:

The Digital Personal Data Protection Act, 2023

The Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

The Consumer Protection Act, 2019

Any other applicable laws and regulations.

By using our Website/App or purchasing our products, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

 Medical & Product Disclaimer.

Disclaimer: Herbal Tribe products, including herbal gummies, are dietary supplements and not medicines. They are not intended to diagnose, treat, cure, or prevent any disease.
Results may vary from person to person depending on lifestyle, diet, and other health factors.
Always consult a qualified healthcare professional before starting any supplement, especially if you are pregnant, nursing, have an existing medical condition, or are taking medication.
By purchasing or using our products, you acknowledge that you have read and understood this disclaimer.

 

1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

Full name, gender, date of birth

Contact details (email, phone number, address)

Payment and billing information (processed via secure gateways; we do not store card details)

1.2 Health-Related Information

Skincare concerns, allergies, and related health data provided voluntarily for product recommendations.

Sensitive Personal Data & Consent (For Health Info Collection)

We may collect voluntary health-related information (such as skincare concerns, allergies, or wellness goals) to personalize your product recommendations. Such information is considered “sensitive personal data” under Indian law.

• We will only collect and process this data with your explicit consent.

• You can withdraw your consent at any time by emailing info@herbaltribe.in with the subject line “Withdraw Consent”.

• Withdrawal of consent may limit our ability to provide personalized recommendations.

1.3 Technical & Usage Information

IP address, device type, browser type, operating system

Pages visited, time spent, and navigation patterns

Cookies, beacons, and tracking technologies (explained in Section 7)

 

 

2. How We Use Your Information

We use your information for:

Processing and fulfilling orders

Delivering products to your address

Sending order updates, invoices, and transaction confirmations

Providing customer support

Personalizing your shopping experience

Marketing and promotional communications (with opt-out option)

Detecting and preventing fraud or misuse of our platform

Compliance with legal and regulatory requirements

 

 

3. Marketing & Opt-Out

By creating an account or making a purchase, you agree to receive transactional and promotional communications via email, SMS, WhatsApp, and phone calls.

You can opt-out from marketing communications at any time by:

Clicking the unsubscribe link in our emails

Emailing info@herbaltribe.in with the subject “Opt-Out”

 

 

4. Sharing of Information

We do not sell your personal information.
We may share data with:

Service Providers (payment gateways, courier partners, IT infrastructure providers) strictly for order fulfillment and support services.

Legal Authorities when required under law or court orders.

Business Transfers in case of mergers, acquisitions, or restructuring.

 

 

5. Data Security

We implement reasonable security measures, including:

256-bit SSL encryption for transactions

Secure server infrastructure and firewalls

Restricted access to personal data within our organization

However, no transmission over the internet can be guaranteed 100% secure. Herbal Tribe is not liable for breaches beyond our reasonable control, including hacking, phishing, or unauthorized third-party access.

 Data Breach Notification (DPDP Act, 2023)

In the event of a personal data breach that is likely to cause significant harm, we will notify affected users and the Data Protection Board of India as required by law.

. Returns, Refunds & Consumer Rights (Consumer Protection Act, 2019)

As per Indian consumer laws and in the interest of safety and hygiene:

• We do not accept returns of opened, used, or consumable products (such as gummies), except in cases of product damage, defect, or expiry at the time of delivery.

• Refunds (if applicable) will be processed to your original payment method within 7–10 business days after verification.

Customers must report any defective, expired, or damaged product within 48 hours of delivery by writing to support@herbaltribe.in with proof (photo/video).

 

6. Retention of Data

We retain personal information for as long as:

Required to fulfill the purpose for which it was collected

Required by law (tax, accounting, or regulatory compliance)
After retention periods expire, data will be securely deleted or anonymized.

 

 

7. Cookies & Tracking

We use cookies and tracking technologies to:

Maintain session data

Improve website performance

Show personalized content and offers

You may disable cookies in your browser, but certain features of the Website/App may not function properly.

 

 

8. Children's Privacy

We do not knowingly collect information from children under 18. If you believe a minor has provided us with personal data, contact us immediately for deletion.

 

 

9. Your Rights

Under applicable law, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Withdraw consent for marketing communications

Request deletion of your personal data, subject to legal obligations

To exercise your rights, email info@herbaltribe.in with “Data Rights Request” in the subject.

 

 

10. Third-Party Links

Our Website/App may link to external sites. We are not responsible for the privacy practices or content of such sites.

 

 

11. Changes to This Policy

Herbal Tribe reserves the right to update, modify, or amend this Privacy Policy at any time, at its sole discretion, without prior notice to users. We are under no obligation to post the revised Privacy Policy or indicate a “Last Updated” date on the Website/App.

It is your responsibility to review this Privacy Policy periodically to stay informed of any changes. Your continued use of the Website/App, products, or services after any modification to this Privacy Policy constitutes your acceptance of such changes.

 

 

12. Contact Us

For questions or concerns about this Privacy Policy:

Email: info@herbaltribe.in

Phone: +91 70661 55511

 

 

13. Grievance Officer:

Grievance Officer (DPDP & IT Rules Requirement)

In compliance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer:

Name: Simran Yash Bhandari
Email: grievance@herbaltribe.in
Address: Herbal Tribe, Sangamner
Phone: +91 70661 55511

The Grievance Officer shall address data protection and consumer complaints within the timelines prescribed under applicable law.